Shipping & Delivery
Effective: 24 September 2026
Here's everything you need to know about how Sproforge gets your order from our warehouse to your door.
01 / Shipping Method
Sproforge ships every order using Standard Shipping, a fully tracked service. As soon as your parcel is on its way, we'll email you a tracking number and link.
02 / Shipping Rates
| Order value | Shipping cost |
|---|---|
| Under USD 39.99 | USD 5.99 |
| USD 39.99 and over | FREE |
These rates apply to all destinations we ship to, regardless of weight. Your shipping cost is shown at checkout before you pay, so there are no surprises from us.
Import duties, customs fees or local taxes charged by your country are not included and are the responsibility of the recipient.
03 / Where We Ship
We deliver to most countries worldwide, including North America, Europe, Asia-Pacific, the Middle East and Latin America.
Destinations we can't ship to
We're currently unable to deliver to: Russia, Belarus, Ukraine, Iran, North Korea, Syria, Cuba, Afghanistan, Yemen, Somalia, Sudan, South Sudan, Libya, Venezuela and Myanmar. We also can't ship to PO boxes, APO/FPO military addresses, or remote islands and territories not serviced by our carriers.
If your address is outside our delivery area, shipping won't be offered at checkout. If an order is placed to a restricted destination by mistake, we'll contact you and issue a full refund.
04 / Delivery Times
Total delivery time = order processing time + transit time.
Order processing
Orders are processed within 1 to 3 business days, covering order checks, quality inspection and packing. Business days are Monday to Friday, excluding public holidays. Orders placed after 6:00 PM, on weekends or holidays start processing the next business day.
Transit and total delivery time by region
| Region | Processing | Transit | Total |
|---|---|---|---|
| Japan, South Korea, Singapore, Malaysia | 1-3 business days | 5-10 business days | 6-13 business days |
| United States, Canada | 1-3 business days | 8-15 business days | 9-18 business days |
| United Kingdom, European Union | 1-3 business days | 8-15 business days | 9-18 business days |
| Australia, New Zealand | 1-3 business days | 8-16 business days | 9-19 business days |
| Middle East | 1-3 business days | 10-18 business days | 11-21 business days |
| Latin America, Africa, rest of world | 1-3 business days | 12-25 business days | 13-28 business days |
These are estimates, not guarantees. Customs checks, carrier delays, severe weather and peak seasons can occasionally extend delivery times.
05 / Tracking
Your tracking link arrives by email once your order ships. It may take 24 to 72 hours for tracking to start updating after pickup.
06 / Lost or Damaged Parcels
Sproforge takes responsibility for your parcel while it's in transit with our tracked service.
Damaged in transit
Email support@sproforge.com within 7 days of delivery with your order number and photos of the packaging and items. We'll send a replacement or issue a full refund.
Lost parcels
A parcel is considered lost if tracking hasn't updated for 15 consecutive business days, or it hasn't arrived 15 business days after the end of the estimated delivery window. Contact us and we'll open a carrier investigation. Once confirmed lost, you choose: a free replacement or a full refund.
What we can't cover
- Parcels marked delivered by the carrier and later taken from the delivery location
- Parcels sent to an incorrect or incomplete address entered at checkout
- Parcels returned or destroyed because they weren't collected or import charges were refused
If an undelivered parcel comes back to us, we can reship it once the reshipping cost is covered, or refund the order value minus the original shipping charge.
07 / Changing Your Address
Spotted a mistake in your address? Email support@sproforge.com right away. We can usually update it before your order is packed, but once shipped, the address can't be changed.
Shipping questions? Email support@sproforge.com and we'll get back to you within 24 to 48 business hours.